Privacy Policy

1. Information you share

Account details include your name and email address, or mobile number when mobile verification is used. Your job profile may include your city, experience, education, skills and résumé. Employers provide company, job and hiring information.

For service requests and provider registrations, we collect the details you submit, such as contact information, service category, address, availability, appointment preferences and a description of the work. We also keep request status, assignment information and submitted feedback.

2. How we use information

We use these details to verify accounts, maintain profiles, process job applications, help employers review candidates, review provider registrations and coordinate service requests. They also help us provide support, investigate misuse and keep the website operating.

Operational messages can include verification codes, service follow-up, assignment confirmations and feedback invitations. Agreeing to our terms does not by itself give permission for unrelated marketing.

3. Location and city selection

You can select a city without sharing your device location. If you choose “Detect my city” and allow your browser's location request, your current coordinates are sent directly from your browser to BigDataCloud to identify your city. That provider also receives network information such as your IP address and processes it under its own privacy policy.

Scopiya remembers your chosen city in a browser cookie for up to one year. This feature does not save your precise coordinates to Scopiya's database. You can change or clear the city in the header, or remove it by clearing browser cookies. Your service address is separate and supplied by you when requesting a service.

4. Cookies and website integrations

Session and authentication cookies keep you signed in and support website security. If you choose “Remember me”, a sign-in cookie can persist after the browser closes. Use that option only on a personal device. A separate preference cookie remembers your selected city.

The website also includes Google Analytics and a Facebook chat integration. These third-party services may receive device, network and usage information and may use their own cookies when loaded. Their own privacy and cookie policies apply to their processing. Browser controls can restrict cookies, although some website features may no longer work correctly.

5. Sharing information

Profile and application information is used in the hiring features available to employers. Service request details are available to authorised administrators; customer contact details and the full address are made available to the assigned provider after the assignment is accepted.

We use hosting, email and storage services to operate the website, including cloud storage for uploaded résumés. Relevant information is processed through those services to deliver the features you use. Information may also need to be disclosed to comply with applicable law, respond to a lawful request or investigate misuse.

Do not put passwords, sign-in codes, banking credentials or unnecessary sensitive personal information in profiles, requests or feedback.

6. Security and retention

We use access controls and technical safeguards to protect accounts, uploaded files and service records. No online service can guarantee complete security. Keep sign-in codes private, sign out on shared devices and contact us if you suspect unauthorised access.

Account, hiring and service records are retained for operating the relevant features, resolving issues and meeting applicable obligations. Contact us about deletion or retention of your information; some records may need to be retained where required by law or to resolve an outstanding issue.

7. Your choices

You can update the profile details available in your account, change your selected city and refuse device-location permission. You can revoke location permission in your browser settings, clear cookies, or stop using remembered sign-in by logging out.

For help accessing, correcting or deleting personal information, email us using your account email address. We may need to verify your identity before acting. If you receive promotional emails, use the opt-out instructions they provide or contact us; essential account and service communications are separate.

8. Updates to this policy

We may update this page as Scopiya's features or data practices change. The date above identifies the current version. Review this policy together with our Terms and Conditions, and contact us if you need clarification.

9. Privacy questions?

Email contact@scopiya.com with your question and the account email or request reference involved. Please do not send verification codes or payment credentials. You can also visit our Contact page.